Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the holosolve.net website and any web development, app development, AI tool, or support and maintenance services (“Services”) provided by HoloSolve, operating from Multan, Pakistan. By engaging HoloSolve or using this website, you agree to these Terms.

1. Engagement and proposals

All work begins with a written proposal or Statement of Work (SOW) sent after a scoping discussion. The SOW sets out deliverables, timeline, and pricing. A project is confirmed only once the client approves the SOW and pays the agreed deposit. Verbal discussions and informal chat messages do not constitute a binding agreement.

2. Client responsibilities

Clients agree to provide timely feedback, content, credentials, and access needed to complete the project. Delays in providing required materials may extend the agreed timeline proportionally, and HoloSolve is not responsible for missed deadlines caused by late client input.

3. Intellectual property

Upon full and final payment, ownership of the custom code, designs, and content created specifically for the client's project transfers to the client. HoloSolve retains the right to reuse general-purpose components, internal tools, and know-how that are not specific to the client's business. Until final payment is received, all work product remains the property of HoloSolve.

4. Third-party services

Projects may rely on third-party platforms (hosting providers, payment gateways, APIs, CMS platforms). HoloSolve is not liable for outages, pricing changes, or policy changes made by third parties, though we will advise clients on suitable alternatives where possible.

5. Revisions and change requests

Each milestone includes the number of revision rounds specified in the SOW. Requests that fall outside the original agreed scope are treated as change requests and quoted and approved separately before work begins on them.

6. Payment terms

Payment terms are set out in our Payment Policy. Projects are billed in milestones; retainers are billed monthly in advance.

7. Limitation of liability

HoloSolve's total liability arising from any project is limited to the amount paid by the client for that project. We are not liable for indirect, incidental, or consequential damages, including lost profits or data, except where such limitation is not permitted by applicable law.

8. Termination

Either party may terminate an engagement with 14 days' written notice. The client remains responsible for payment of all work completed up to the termination date, and any milestone already in progress at the time of notice.

9. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or an engagement with HoloSolve will be subject to the exclusive jurisdiction of the courts of Multan, Pakistan.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.