Exchange & Cancellation Policy

Since HoloSolve delivers services rather than physical goods, there is no product “exchange” in the retail sense. This policy instead covers how we handle changes to service scope, switching between service types, and project cancellations.

1. Switching service type

If you decide, before a milestone begins, that you'd like to change project direction — for example, from a marketing website to a full web application — we'll issue a revised Statement of Work reflecting the new scope and pricing. Any deposit already paid is credited toward the revised project.

2. Mid-project scope changes

Scope changes requested once a milestone is underway are treated as change requests: we pause to quote the additional work, get your written approval, and then resume. This keeps timeline and cost changes visible and agreed rather than assumed.

3. Cancelling a project

You may cancel an active project at any time by notifying us in writing. Cancellation takes effect once we confirm receipt, and any amount owed for work already completed becomes payable per our Refund Policy.

4. Cancelling a retainer

Support & Maintenance retainers can be cancelled with written notice before the next billing date; the plan remains active through the end of the current paid period.

5. Rescheduling

If your availability changes and you need to pause a project temporarily, let us know as early as possible — we'll agree a revised timeline in writing rather than treating a pause as a cancellation.