Payment Policy

This Payment Policy explains how HoloSolve bills clients for projects and retainer services. Pricing shown on our Services and Pricing pages are starting estimates only. Final pricing for every project is negotiated individually based on scope, complexity, and timeline, and is confirmed in writing before any work or billing begins.

1. Billing structure

Fixed-scope projects (websites, apps, AI-tool builds) are billed in milestones — typically a deposit to begin work (usually 40–50% of the total), a milestone payment at project midpoint, and a final payment due before final files/credentials are handed over or the production deployment is completed. Support & Maintenance retainers are billed monthly, in advance, on the same calendar date each month.

2. Currency

Invoices are issued primarily in Pakistani Rupees (PKR). For international clients, we can arrange invoicing in USD or AED on request; the exact currency and amount are confirmed in the written quote before the project begins.

3. Accepted payment methods

We accept the following payment methods:

• Direct bank transfer to our company bank account
• JazzCash
• Easypaisa
• Card payments (debit/credit) processed via a Pakistan-compliant local payment gateway

We do not accept cryptocurrency of any kind, and we do not use crypto-based payment processors (including but not limited to Skrill or similar crypto/e-wallet gateways). Any invoice or payment request claiming to be from HoloSolve that requests cryptocurrency payment should be treated as fraudulent and reported to us through our contact form.

4. Late payment

Work on the current milestone is paused if a scheduled payment is more than 7 days overdue. We'll always reach out before pausing work to resolve any billing issue.

5. Invoicing and receipts

A formal invoice is issued for every payment request, and a receipt is provided once payment is confirmed. Please retain these for your records; we're happy to resend copies on request.